Terms of Service

By accessing and using PetLoza, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our services.

PetLoza is a marketplace platform that connects pet owners with pet care providers. We facilitate bookings and payments but are not a party to the actual service agreement between owners and sitters.

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account.

All bookings are subject to availability and sitter approval. Pet owners are responsible for providing accurate information about their pets and any special requirements.

Payments are processed securely through our platform. Service fees are clearly disclosed before booking. Refunds are subject to our refund policy.

Cancellation policies vary by sitter and are displayed at the time of booking. Both parties must comply with the agreed cancellation terms.

PetLoza acts as an intermediary platform. We are not responsible for the actions of users or the quality of services provided. Users use our platform at their own risk.

We reserve the right to modify these terms at any time. Continued use of our platform after changes constitutes acceptance of the new terms.