Refund Policy
Understanding our refund and cancellation policies
Last updated: January 1, 2024
At PetLoza, we want to ensure fair and transparent refund policies for both pet owners and sitters. This policy outlines when refunds are available and how they are processed.
Eligible for Refund
Refunds may be available in the following circumstances:
- •Service cancelled by sitter more than 48 hours before scheduled time
- •Service not provided as agreed
- •Pet owner cancels within the sitter's cancellation policy window
Not Eligible for Refund
Refunds are typically not available in these cases:
- •Cancellation outside the sitter's cancellation policy window
- •Service was completed as agreed
- •No-show or late cancellation without valid reason
Refund Process
Submit Request
Contact our support team or submit a refund request through your booking details
Review
We review your request and may contact both parties for additional information
Processing
If approved, refunds are processed within 5-10 business days to your original payment method
Refund Timeline
Refunds typically appear in your account within 5-10 business days after approval, depending on your payment method and bank processing times.