Privacy Policy

We collect information you provide directly, including name, email, phone number, payment information, and pet details. We also collect usage data and device information automatically.

We use your information to provide and improve our services, process transactions, communicate with you, ensure platform safety, and comply with legal obligations.

We process personal data to perform our contract with you, comply with legal obligations, protect legitimate marketplace safety interests, prevent fraud, resolve disputes, and, where required, based on your consent.

We share information with service providers, other users (as necessary for bookings), and when required by law. We do not sell your personal information to third parties.

We use trusted providers for hosting, analytics, email, customer support, payments, identity verification, fraud prevention, file storage, and communications. Stripe may process payment, payout, and KYC data under its own terms and privacy notices.

For payments, payouts, refunds, chargebacks, fraud prevention, sanctions checks, and sitter verification, we may process transaction details, identity status, Stripe account identifiers, and compliance outcomes. We do not store full card numbers.

We implement industry-standard security measures to protect your information, including encryption, secure servers, and regular security audits.

We keep account data while your account is active. After deletion, anonymized account/profile/pet records may remain to preserve booking integrity, while booking, payment, tax, fraud-prevention, dispute, support, and security records are kept only for required legal periods or legitimate claim and safety needs.

Some providers may process data outside Lithuania or the European Economic Area. Where this happens, we rely on appropriate safeguards such as adequacy decisions, standard contractual clauses, or equivalent legal protections.

We use essential cookies for login, security, routing, checkout, and saved preferences. Optional analytics events are used only after you accept analytics cookies and can be turned off again in Settings.

You have the right to be informed, access your data, correct inaccurate data, request erasure, restrict processing, object to certain processing, and request portability where GDPR conditions apply.

You can update profile details in Settings, delete your account from Settings > Preferences, or contact privacy@petloza.com for access, rectification, erasure, restriction, objection, portability, or consent withdrawal requests. We may need to verify your identity before acting on a request.

When you delete your account, PetLoza removes your original email from the active account record, revokes active sessions, disables login, and anonymizes core account, profile, and pet information. Some booking, payment, dispute, tax, security, and support records may be retained when required by law or needed to establish, exercise, or defend legal claims.

If you believe your privacy rights have not been respected, you may contact us first or lodge a complaint with your local data protection authority, including the Lithuanian State Data Protection Inspectorate where applicable.